The Excellent Service Scheme is an independent certification program to ensure a good quality service provided in various customer service areas. The service providers can evaluated through Customer Survey, Mystery Shopper and Management System Check program.
The Excellent Service Scheme is to ensure a good quality service has provided in various customer service areas. Through the Mystery Shopper or Survey activates, it is allowed the distributors, retailers, service providers to manage or review their services at certain critical points in their stores i.e. staff performance, appearance, operation efficiency, shopping environment etc. In addition, the Scheme also helps to reduce the after sales problem or customer complaint and enhance a reputation in the market.